Privacy policy

Updated: 2026-02-03

Who we are

SKYWARD COMMERCE LIMITED ("we", "us" or "our") operates the website https://eklundstools.com/ ("the Website"). We sell quality tools, car care products and repair accessories. This privacy policy explains how we collect, use, share and protect your personal data.

Information we collect

Personal data

We collect personal data when users interact with the website - for example when creating an account, completing a purchase, subscribing to our newsletter or contacting customer service. This may include:

Contact details: Full name, email address, delivery and billing address, and telephone number.
Payment details: Processed securely through third-party providers. We do not store your payment details on our servers.
Verification details: Where necessary, we may request images or information relating to products in order to verify authenticity.

Non-personally identifiable information

We may automatically collect technical information about your use of the website, including:

Browser and device information: Browser type, operating system and internet service provider.
Log data: IP address, pages visited, session duration and other usage data.

Cookies and tracking technology

We use cookies to improve your user experience. Cookies store your preferences and help us optimise the website. You can configure your browser at any time to block cookies or to warn you about them.

How we use your data

To process orders and deliver products.
To provide customer service and manage user accounts.
To improve our website and the user experience.
To send order confirmations, marketing messages and promotions (where you have given your consent).

How we protect your data

We use SSL encryption, secure server environments and industry standards to protect your data. All transactions are handled through PCI-compliant third-party payment providers.

Sharing and disclosure of data

We never sell or rent your personal data. We share data only in the following cases:

Service providers: For payment, delivery and technical support.
Legal requirements: Where required by law or by a court order.
Business transfers: In connection with a sale, merger or transfer of assets.

Data retention

We retain your personal data only for as long as is necessary to provide our services or to comply with legal requirements.

Account details: Retained for as long as your account is active.

Legal purposes: Retained where necessary to comply with the law or to handle disputes.

Your rights and choices

Access and rectification: Update your details through your account or by contacting us at hello@eklundstools.com
Data portability: Request a copy of your data in a readable format.
Erasure: Request that your data be deleted (certain exceptions may apply).
Marketing: Unsubscribe from marketing at any time by email or via the unsubscribe link in any marketing email.

International users

We may process your data in countries other than your own. Transfers outside the EU or the United Kingdom are based on approved mechanisms, such as the EU Standard Contractual Clauses, to ensure an adequate level of data protection.

Changes to this privacy policy

We may update this privacy policy from time to time. The date at the top shows when it was last updated. Your continued use of the website after any changes means that you accept the updated terms.

Contact

If you have any questions about this privacy policy, please feel free to contact us:

Email: hello@eklundstools.com
Phone: +4532330349
Address: Rm 2A 17/F GLENEALY TOWER, Central, 000000, Hong Kong

Updated: 2026-03-20

Customer service hours

Monday - Friday: 09:00 - 17:00
Saturday - Sunday: 11:00 - 15:00
(Central European Time, GMT+01:00)

We reply to your enquiry within 1-2 business days

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