Refund policy

Last updated: 20 March 2026

Thank you for shopping with Eklunds Tools. Our return and refund policy is designed to ensure a simple and transparent experience. Please read the guidelines below for information about the terms, processes and timeframes for returns, refunds and exchanges.

Scope and contact information

For questions regarding returns and refunds, please contact us using any of the following methods:

Policy overview

  • Return period: 30 days from the date of delivery
  • Refund time: 7 days from receipt
  • Return shipping cost: Paid by the customer unless the item is defective, damaged or incorrectly delivered.

Order cancellation

You can cancel your order within 24 hours of purchase by contacting our customer service. If your order has already been dispatched, please follow the steps in our return guide below.

Conditions for returns

We accept returns under the following conditions:

  • Return period: Items can be returned within 30 days of delivery.

  • Condition of the item: Items must be unused, in their original condition and in their original packaging.

  • Receipt or proof of purchase: Required for all returns.

Exceptions: Personalised products, perishable goods, hygiene articles and sale items cannot be returned.

Return instructions

To start a return, please follow these steps:

  1. Contact customer service: Send an email to hello@eklundstools.com with your order number, the reason for the return and any relevant images.

  2. Receive return approval: Our team will review your request and provide you with instructions and the correct return address. The return address may vary depending on the product or location.
  3. Pack the return: Pack the item securely and make sure all original packaging is included. A return label will be sent on request.
  4. Send the return: Use a reliable shipping method with tracking. Return shipping is paid by the customer, unless the item is defective, damaged or incorrect.

Refund policy

Refund approval: Once we have received and inspected your return, we will notify you of the status within 7 days.

Processing time: Approved refunds are issued to your original payment method within 7 days. Your bank or card issuer may need additional time to complete the refund.

Confirmation: You will receive a confirmation by email once the refund has been processed.

If you do not see the refund within the expected timeframe, please contact your bank. For further assistance you can contact us at hello@eklundstools.com.

Exchange policy

We offer exchanges. If you need a different size, colour or product, please contact us within 30 days of delivery and we will guide you through the process.

Exceptions and special cases

  • Defective items: Contact us immediately with images if your item is defective. We will arrange a refund or an exchange.

  • Damaged items: If your item is damaged on delivery, notify us within 2 days and attach images. We will make sure you receive a replacement or a refund.

  • Incorrect item: If you have received the wrong product, contact us within 7 days. We will send the correct item at no extra cost.

  • Lost parcel: If your parcel has not arrived, please check our shipping policy and the tracking information. Contact us if the delay continues.

Processing times

  • Return period: Returns must be initiated and sent within 30 days of receipt.

  • Inspection period: Once we have received the item, it is inspected within 7 days.

  • Refund: Refunds are issued to the original payment method within 7 days of an approved inspection.

Return address

Send approved returns only to: Rm 2A 17/F GLENEALY TOWER, Central, 000000, Hong Kong

The exact return address is provided by our customer service once your return has been approved.

Contact information

If you have any questions about this refund policy, please feel free to contact us:

Email: hello@eklundstools.com
Phone: +4532330349
Address: Rm 2A 17/F GLENEALY TOWER, Central, 000000, Hong Kong

Updated: 2026-03-20

Company information

Website: Eklunds Tools
Company name: SKYWARD COMMERCE LIMITED
Address: Rm 2A 17/F GLENEALY TOWER, Central, 000000, Hong Kong
Email: hello@eklundstools.com
Phone: +4532330349
Company registration number: 78178649

Customer service hours

Monday - Friday: 09:00 - 17:00
Saturday - Sunday: 11:00 - 15:00
(Central European Time, GMT+01:00)

We reply to your enquiry within 1-2 business days