FAQ

Answers to the questions we get most often. If you cannot find what you are looking for, email us at hello@eklundstools.com.

Delivery

How long does delivery take?
Orders are processed in 0–2 business days (Mon–Sat) and delivery takes 6–9 business days (Mon–Sat). The daily order cut-off is 23:00 (GMT+01:00) Central European Time (Stockholm).

What does shipping cost?
Nothing. All orders are delivered free of charge and no additional shipping fees are added.

Who delivers my order?
We work with PostNord and Early Bird.

How do I track my parcel?
Once your order has shipped you receive a confirmation email with a tracking number.

Nobody was home for the delivery — what happens?
The carrier will either try again or leave the parcel at a nearby collection point, and you will get instructions on how to collect it.

Returns and refunds

How long do I have to return something?
30 days from the delivery date.

What condition does the item need to be in?
Unused, in original condition and in its original packaging. Proof of purchase is required.

Who pays for return postage?
Return postage is paid by you, unless the item is defective, damaged or was delivered incorrectly.

How quickly is my refund processed?
Once we have received and inspected your return we tell you the outcome within 7 days, and approved refunds are returned to your original payment method within 7 days. Your bank may need a few extra days.

Can I cancel an order?
Yes, within 24 hours of purchase — contact customer service. If the order has already shipped, follow the return steps instead.

Do you offer exchanges?
Yes. Contact us and we will guide you through it.

Is anything excluded from returns?
Personalised products, perishable goods, hygiene articles and sale items cannot be returned.

Payment

Which payment methods can I use?
Visa, MasterCard and American Express, plus Google Pay, Apple Pay and Shop Pay.

Which currency am I charged in?
All transactions are processed in Swedish kronor (SEK). If you shop from outside Sweden your bank may add a currency conversion fee.

Contact

How do I reach you?
Email hello@eklundstools.com or call +45 32330349. Customer service is open Monday–Friday 09:00–17:00 and Saturday–Sunday 11:00–15:00 (Central European Time, GMT+01:00). We reply within 1–2 business days.

Business details
Eklunds Tools is operated by SKYWARD COMMERCE LIMITED (company reg. no. 78178649), Rm 2A 17/F GLENEALY TOWER, Central, 000000, Hong Kong.